Returns & Refunds
Returns & Refunds Policy
We want you to love your Lumivoux purchase! If you're not completely satisfied, we're here to help.
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
How to Initiate a Return
- Email us with your order number and reason for return.
- We'll review your request and respond within 2 business days with return instructions.
- Ship the item back to the address provided.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Non-Returnable Items
For hygiene reasons, certain items such as grooming accessories may not be eligible for return if they have been used. Please check the product listing or contact us before purchasing if you have questions.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us immediately with photos and we'll make it right at no cost to you.
Contact Us
Have questions about a return? Reach out to our support team and we'll be happy to assist you!